ESN has implemented a quality management system based on the reference standard ISO 9001: 2015 to ensure the sustainability and competitiveness of the company’s business.
To reinforce commitment to requirements and increase customer satisfaction based on continuous improvement, ESN’s management team commits to:
-
Meet the needs of their clients and stakeholders, as well as the legal and regulatory requirements that affect the performance and delivery of services provided by ESN;
-
Continuously improve processes and services as a fundamental instrument for increasing efficiency, competitiveness and customer loyalty;
-
Analyse the risks inherent in our business and organisation in order to mitigate, minimise and reduce them;
-
Train the staff by promoting quality awareness in order to increase employee competence;
-
Optimise costs through the correct use of available human and material resources;
-
Disseminate the quality policy among all employees;
-
Strengthen the commitment and participation of all staff in developing and achieving the objectives;
-
Review the quality policy to ensure its continuous adaptation and update.
To offer its clients the best possible service, ESN is constantly improving its quality management system, turning it into a dynamic business management tool. For this reason, ESN’s management team is fully committed to continually enhancing both its products and services for its customers and to using its quality management system to ensure customer satisfaction.