ICT Support Manager for ESN in Brussels

ESN is looking for an ICT Support Manager to join our IT team. You will work within a dynamic and agile environment where customer satisfaction is key.

Are you a senior system administrator with at least 5 years of technical job experience, are you ambitious and looking for a new challenge? Do you have a strong interest in managing an IT environment and have a natural problem-solving attitude? Please come and talk with us, ESN has the perfect challenge for you!


  • You oversee the daily operations of the ICT infrastructure
  • You provide help-desk support for of a pool of +/-50 workstations  
  • You support, design, maintain and evaluate computer networking along with telecommunication systems
  • You install, configure and maintain physical and virtual servers on both internal network and external webhosting platforms
  • You are the contact for ICT requests for our staff and clients; you support and manage them on a daily basis.
  • You take ownership and are the main contact point for the operational management of the infrastructure
  • You manage all IT contracts with suppliers and contractors; you create and propose a yearly ICT budget
  • You monitor the performance of our ICT environment and work proactively
  • You monitor the performance of clients’ hosted services
  • You organize your planning with regard of priorities
  • You plan and oversee system replacements and upgrades
  • You can work with established procedures and are flexible
  • You are capable to handle escalations and you can inform your manager in time
  • You are responsible for keeping documentation up-to-date
  • You participate actively on improving customer service and satisfaction.
  • You will report directly to the CEO; you create management reports and guide the ESN management efficiently and independently.


Who are we looking for?

  • You are a high potential; an IT generalist and you are looking for a new challenge
  • You have a proven expertise with Linux based environment: Debian, Apache (Citrix Xen is a plus)
  • You have an excellent knowledge of the Microsoft systems:
    • Windows 10 with a senior level
    • Windows Server (AD, Exchange, DNS, …) with junior knowledge or above
  • You have a strong interest in supporting end-users and listen to their needs to proactively create solutions to improve their work
  • You have strong analytical skills and a proactive, flexible approach
  • You have a genuine interest in technology
  • Your attitude, experience and willingness to learn is more important than your degree.
  • You are able to analyse and troubleshoot technical and computer-related problems
  • You master at least English and also Dutch or French (read, write and speak)
  • You have the ability to work under pressure and to strict time scales and service level targets.
  • You are a team player that can work independently and you have the willingness to learn and adapt to changing work practices.
  • You are stress resistant, disciplined, communicative and find customer satisfaction extremely important.


What can you expect?

  • A very challenging and interesting long-term project.
  • A young and dynamic team, a flat management structure.
  • A Competence Center, where it is important to build up and share knowledge.
  • Career opportunities and a great work-fun balance
  • Open communication and room for initiative.
  • An attractive salary and fringe benefits corresponding your experience:
    • Competitive salary
    • Group - and hospitalization insurance
    • Meal vouchers
    • Extensive training package
    • Personal Development Plan (POP)


Please send an up-to-date CV and a motivation letter using the online form.