EDCC Project Manager
Mission
The EDCC Project Manager will work with the EDCC Deputy Project Manager to complete the following functions:
- Managing a multi-lingual, multi-location team of communication officers and supervisors
- Ensuring day-to-day respect of SLAs and performance indicators
- Taking remedial measures where necessary to ensure respect of SLAs and performance indicators
- Regular reporting to the European Commission, including on key SLAs and performance indicators
- Back-up point of contact for the European Commission
- Liaison with key stakeholders within the European Commission
- Planning and daily assistance on the work floor
- Individual feedback, coaching, motivation and support
- Coordination with the trainer and knowledge officer on trainings and training needs
- Drafting and answering enquiries where needed and in moments of high demand
- Staff management: Recruitment, HR management
- Quality control
Profile
- Previous management experience in a similar setting (=international call centre / EU policy type environment) of minimum five years
- Master’s degree in EU studies or similar
- Strong language skills: C2 level of English + at least one additional official EU language (C2 level) is essential. An extra choice of languages would be preferred.
- A demonstrated grasp of EU policies, institutions and activities
- Critical thinker, proactive, innovative, hands-on and solution focused approach
- Demonstrated interpersonal skills in a multicultural environment
- Professional organisation and planning skills, including time management, priority setting and multitasking
- Leads by example
Contact
Please send an up-to-date CV and motivation letter using the online form. Candidates matching all of the characteristics listed above will be called for a first interview.