EDCC Project Manager

The Europe Direct Contact Centre (EDCC) answers around 120,000 enquiries per year in all 24 official European languages on EU related matters. To help answer enquiries in a professional, accurate and timely manner, we are looking for a Project Manager to be based either in Brussels or Lisbon.

The EDCC Project Manager will work with the EDCC Deputy Project Manager to complete the following functions:

• Managing a multi-lingual, multi-location team of communication officers and supervisors 
• Ensuring day-to-day respect of SLAs and performance indicators  
• Taking remedial measures where necessary to ensure respect of SLAs and performance indicators 
• Regular reporting to the European Commission, including on key SLAs and performance indicators 
• Back-up point of contact for the European Commission 
• Liaison with key stakeholders within the European Commission
• Planning and daily assistance on the work floor
• Individual feedback, coaching, motivation and support
• Coordination with the trainer and knowledge officer on trainings and training needs
• Drafting and answering enquiries where needed and in moments of high demand
• Staff management: Recruitment, HR management
• Quality control 

• Previous management experience in a similar setting of minimum five years
• Master’s degree in EU studies or similar 
• Strong language skills: C2 level of English + at least one additional official EU language (C2 level) is essential. An extra choice of languages would be preferred.
• A demonstrated grasp of EU policies, institutions and activities 
• Critical thinker, proactive, innovative, hands-on and solution focused approach
• Demonstrated interpersonal skills in a multicultural environment
• Professional organisation and planning skills, including time management, priority setting and multitasking
• Leads by example

Please send an up-to-date CV and motivation letter using the online form. Candidates matching all of the characteristics listed above will be called for a first interview.